Customer satisfaction is an essential component of any store's retention strategy. A necessary part of this is finding new and exciting ways to engage consumers and bring in new ones. Michaels, a chain of arts and craft stores based in the USA, has come up with a great approach to this by having a live chat feature on their homepage, which allows you to interact with other customers. Now I know what you're thinking; that seems pointless, right? Think again! A Twitter user discovered this exciting feature on the company's website and posted his findings to Twitter, together with some screenshots of the chat. His post quickly went viral, and thousands of customers began to try it out for themselves. We've put together some of the most hilarious and heartwarming conversations below. Would you use this feature on your regular store's website?
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Weddings are stressful to plan; you want everything to be perfect for your special day. After all, you (hopefully) only have one wedding and you want to get it right! But sometimes the stress can get the better of the bride-to-be which can make them a little, or very unreasonable. One bride who insisted one of her guests cover up her tattoos and dye her hair (at a great expense) because her look "clashed" with the aesthetic of the wedding has been shamed in a bridezilla-shaming Facebook group by the guest. Check out her unreasonable request below, as well as how Facebook users jumped to the guest's defense.
During these difficult times many people are finding themselves out of a job and unable to pay their rent as normal. Some landlords have been kind, understanding and reasonable, allowing late, partial or deferred rent payments. Others, unfortunately, have not and their tenants have taken to shaming their landlords online for their despicable behavior during the pandemic. Check out just how insensitive some of these landlords are, below.
Did you ever think about some of the things we do online that are totally acceptable, but if we did them in real life, we would be violating a number of socially unacceptable boundaries? From poking people to watching strangers have sex, to say "LOL" all the time, this AskReddit thread lists a bunch of the things we do online that would be highly inappropriate to do in real life. Here are some of the craziest ones.
Sometimes we order things from the internet and what we receive in the post is exactly the same as we saw advertised online. Other times, it's really really not. These pictures of the expectation vs reality of online shopping prove that you shouldn't believe everything you see online.
I am a pasta lover. Personally, I consider it the food of the gods and I eat it at least three times a week, in all its glorious variations. Sadly, pasta has become somewhat of a commodity nowadays, since supermarket shelves are being cleared out due to panic-buying. The silver lining? Now is the perfect time to try and make your own, especially with all this extra time on our hands. Yes, you could follow a recipe book, but what if you could take a live-streaming video class from an 84-year-old Italian nonna, using a generations-old recipe? Well luckily for you, you can! Nonna Nerina (Nonna means grandma in Italian), who usually hosts pasta-cooking classes in her home is now running them online due to the coronavirus containment measures in Italy and it's wonderful. Forget your online fitness classes; this is much more fun! Here's how it works...
Like everything, online shopping has its positives and its negatives. On the one hand, it saves you from trawling the shops, allowing you to order from the comfort of your own bed to be delivered the next day. On the other hand, you never really know what you're going to receive in the post, given how most companies heavily photoshop the model wearing the clothing you have ordered. One girl was in for a nasty shock when the skin-tight pink latex dress she ordered looked NOTHING like the picture shown on the website. But when she tweeted a picture of herself in it side by side with the image that was advertised. she was in for a nasty shock, receiving some pretty savage reponses. Check them out below!
